Oversight and leadership for quality, regulation and compliance are exercised through robust divisional and group governance systems and structures.
The governance systems support and oversee the quality compliance and regulation framework across the organisation including the following key activities;
The scrutiny and oversight of all care quality and regulatory matters
Driving continuous quality improvement across all services through best practise and evidence-based guidance, system and process in line with our core values
Monitor and advise on safeguarding of vulnerable adults and children looked after throughout the Group
Promote awareness of safeguarding for adults and children and share best practice
Provide effective oversight of Group Health and Safety responsibilities
Ensure that appropriate policies are current, updated, implemented and monitoring systems in place
Review and monitor serious case reviews, complaints, whistleblowing allegations, serious incidents and reports arising from quality audit, ensuring lessons are learned and shared
Quality is a commitment to our children, young people and adults, 24 hours a day, 365 days a year.
Our quality framework is underpinned by the following priorities:
Safety first, safety always – effective risk management
Responsive to the experiences of all the children, young people and adults that we support and using these experiences to measure ourselves against the highest standards for quality and outcomes
Leadership and accountability
An open, transparent and healthy learning culture
To improve and sustain our performance against regulators quality standards and continually review our policies and procedures to reflect best practice
Recruit, retain and develop a workforce of highly skilled professionals
Embed a golden thread of governance, quality monitoring and assurance throughout the organisation
Embed a culture of continuous quality improvement