Service Manager

Role Description

Senior Service Manager (Complex Needs)

Department: Adults North
Location: Regional – travel required across Greater Manchester, Yorkshire, North Wales

Salary: £45000.00 plus £3600.00 car allowance + bonuses 

‘Extraordinary Days, Every Day’

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person‑centred lives.

Key Responsibilities

Oversee and support multiple supported living services
Lead service development, start‑ups and transitions in partnership with Locality and New Business teams
Ensure services meet or exceed CQC and regulatory standards
Coach, mentor and develop Registered Managers, Service Managers and frontline teams
Build strong relationships with commissioners, local authorities and professionals
Manage budgets, risks, quality assurance and continuous service improvement
Contribute to regional Senior Management Team discussions
Lead or support complex HR investigations when required

Essential Requirements

Level 5 qualification in Health & Social Care (or equivalent)
Management/Leadership qualification (Level 3+)
Experience as a CQC Registered Manager
Multi‑site management experience within complex needs services
Strong knowledge of person‑centred, trauma‑informed practice
Experience with safeguarding, inspections and statutory authorities
Financial and people management experience
Full UK driving licence and access to own vehicle

Skills & Attributes

Strong leadership, communication and decision‑making skills
Calm, resilient and values‑driven
Passionate about empowering people with complex needs
High standards of integrity, professionalism and accountability

Additional Information

Flexible working required, including occasional evenings/weekends
Enhanced DBS required
Commitment to safeguarding, equality and ongoing professional development

What We Offer

Recommend A Friend Bonus
Free DBS Check
Blue Light Card
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
CareTech Foundation - Opportunity to apply for family and friend’s grant

Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day.

About CareTech

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

CareTech Community Services are proud to inform you that they are a Disability Confident Leader.

Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days.

Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010.

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