Referrals Coordinator

Role Description

Referrals Coordinator - The Cambian Group - Heaton Mersey, Stockport

Monday - Friday 9am - 5pm

Salary - £26,436.80 per annum              

25 Days Holiday + Bank Holidays

Main purpose of the Job:

You will report directly to the Referrals Manager and Business Development Director. Your role is to manage the front-line residential referral process for all new placements and be part of an energetic and high performing Business Development Team. Your role is to provide pro-active main support on the front-line of the referrals & admissions process.

Duties & Responsibilities:

• Manage the in-coming placement referral process. This includes filtering and matching each referral to our residential services, constructing the appropriate reply and following up, as appropriate, with customers to achieve a placement.
• You will report directly to the Referrals Manager and Business Development Director
• Logging all referral activity so it can be shared effectively across the business
• Ensuring all offers of placement are emailed quickly, professionally and with complete accuracy
• Other general administration that ensures a smooth running and organised department
• Maintain good working relationships between finance, regional managers and commissioning managers
• To be able to complete all aspects of the current administrators role for leave and any sickness

The above duties are a guide to the nature of the work required and are not intended to reflect all the tasks associated with the role.

Knowledge & Skills

• Excellent communication skills
• Task-oriented and able to demonstrate a commitment to completing the tasks    required to fulfil the role
• Understanding of databases, data tracking and data reporting
• Ability to learn about specialist children’s services
• Bright and able to work on own initiative
• Professional with a strong work ethic, with a high quality output
• Excellent IT skills and Microsoft skills, especially Power Point
• Flexible, committed and enthusiastic to contribute to a smooth run of the department

Experience

• Experience within a professional and commercial environment
• Experience of working Childcare sector (desirable)
• Experience of working in a Marketing department (desirable)